Medicare Frequently Asked Questions
Why would I be rejected or not approved for this program?
There are circumstances where you may not be approved to participate in a virtual care program, this could include;
(1) You do not have Medicare coverage, or your Medicare coverage is part of an HMO program.
(2) There is no medical necessity for a virtual care program provided by CareTalk Health as determined by a provider.
(3) The information you provided could not be used to confirm your coverage. It is important that you provide the exact information that is shown on your Medicare insurance card.
If you believe you were rejected for inaccurate information, you can re-apply, here.
Why is the process taking longer than I expected?
To set proper expectations, there are multiple steps that need to be completed before you can potentially receive your PillDrill device. These include:
(1) Filling out the PillDrill Eligibility Form which is reviewed for insurance coverage.
(2) If your insurance may cover the program and PillDrill, CareTalk Health will send you an email with forms for completion about basic health information.
(3) Once you have completed the health forms, you will be contacted to schedule an initial appointment with a CareTalk Health provider to determine if a virtual care program and PillDrill is appropriate for you.
(4) If a medication monitoring program is appropriate for you, a PillDrill device will be shipped to you, and you will be enrolled in the virtual monitoring program.
Do I have to change my doctor(s)?
No. You can keep your existing doctors/providers. CareTalk Health is an additional care team to help you manage your care and health.
Why do I need to sign Telehealth consent and HIPAA forms?
CareTalk Health needs to follow proper procedures to safeguard and protect your health information, and ensure we have your permission to communicate with you virtually.
Why do I need to complete a Health Risk Assessment (HRA Survey)?
The Health Risk Assessment (HRA) Survey provides CareTalk Health providers the ability to assess your current health status, including medication you are currently taking as prescribed by your existing provider(s).
Why do I need an appointment with a CareTalk Health provider?
A CareTalk Health provider will review your health information and determine if a virtual care program is appropriate for you.
Are there costs associated with the program?
There may be deductibles, co-insurance, and /or co-pays that are required to participate in a virtual care program provided by CareTalk Health. For many, these costs may be covered by their insurance coverage. CareTalk Health can review your coverage with you to determine what your out of pocket costs would be, if any.
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